Privacy Policy for Home Owners Benefit Club

1. Scope and Purpose of This Policy

This Privacy Policy applies to personal information collected by HEYMITTY PTY LTD, ABN 20 636 644 061, operating the business name HOME OWNERS BENEFIT CLUB, also referred to as HOBC, Homeobc, we, us or our.

HOBC provides a membership-style platform for homeowners and interested customers to enquire about benefits and services including mortgage assistance, solar, solar batteries, travel and discount offers, food benefits, insurance, online shopping, referral partner opportunities and other related services.

This policy has been prepared to support open and transparent handling of personal information. In Australia, the Australian Privacy Principles under the Privacy Act 1988 set out how many organisations should manage personal information, including maintaining a clearly expressed and up-to-date privacy policy.

2. Personal Information We May Collect

We collect only the information that is reasonably necessary for our business activities, service enquiries, membership communication and customer support.

Information you may provide directly

• Identity details: first name, last name and preferred contact name.
• Contact details: email address, mobile number, landline number, suburb, state and postcode.
• Membership interest: selected membership type such as Basic, Premium or Elite Lifetime.
• Service interest: mortgage, solar, batteries, insurance, travel, shopping, food benefits or referral partner enquiry.
• Message details: any information you include in the website contact form or email enquiry.
• Communication records: notes of calls, emails, form submissions and follow-up actions.

Information we prefer you do not send through the website form

Please do not submit sensitive documents, identity documents, bank statements, medical information or detailed financial documents through the general enquiry form unless we specifically request them through a secure and suitable process.

3. How We Collect Personal Information

We may collect personal information when you complete a contact form, request a call, enquire about becoming a member, call us, email us, respond to a campaign, attend an event, speak with our staff, or communicate with a referral partner connected with HOBC.

Where practical, we collect information directly from you. If information is provided by a partner, referrer or authorised representative, we take reasonable steps to confirm that the information was provided with appropriate authority or consent.

4. Why We Collect and Use Personal Information

We use personal information for clear business purposes connected with HOBC services and customer enquiries.

• To respond to your enquiry and contact you about your request.
• To help you choose a suitable membership option.
• To connect you with suitable service categories such as mortgage, solar, insurance, travel, food benefits or shopping offers.
• To manage customer service, appointment requests and follow-up communication.
• To improve our website, service categories, offers and user experience.
• To keep business records, maintain internal administration and support legal or regulatory obligations.
• To send marketing or offer information only where permitted by law and where you have not opted out.

5. Marketing, Consent and Unsubscribe Rights

HOBC may send you information about membership updates, launch offers, partner discounts, service categories and related promotions where we are permitted to do so.

Australian direct marketing and spam rules require businesses to manage consent carefully and provide a simple way to unsubscribe from commercial electronic messages. If we send commercial emails or SMS messages, we aim to identify ourselves clearly, include contact details and provide an opt-out method.

You can ask us to stop sending marketing messages at any time by contacting heymittydocs@gmail.com. We will take reasonable steps to action your request promptly.

6. When We May Share Personal Information

We do not sell your personal information. We may share personal information only where it is reasonably necessary for the purpose of your enquiry, for business administration, or where required by law.

Examples of permitted disclosure

• Service partners: mortgage, solar, battery, insurance, travel, utilities, food or shopping partners relevant to your selected interest.
• Technology providers: website hosting, form submission, email, CRM, analytics and security service providers.
• Professional advisers: accountants, lawyers, auditors, compliance consultants or other advisers where needed.
• Regulators or authorities: where we are legally required to disclose information or reasonably need to protect our legal rights.

Where we use third-party providers, we take reasonable steps to work with providers that handle information securely and only for appropriate purposes.

7. Storage, Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Security measures may include access controls, password protection, secure email practices, staff restrictions, website security controls and careful management of records.

We keep personal information only for as long as reasonably needed for the purpose for which it was collected, for customer service, business record keeping, legal compliance, dispute management and legitimate operational needs. When information is no longer required, we take reasonable steps to destroy it or de-identify it.

No website or email system can be guaranteed as completely secure. Please avoid sending highly sensitive information through ordinary website forms unless requested through a secure channel.

8. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, outdated, incomplete or misleading.

We may need to verify your identity before releasing or changing information. In some situations, we may be unable to provide access to certain information, for example where disclosure would affect another person’s privacy, breach confidentiality, or be restricted by law. If this occurs, we will explain our reason where appropriate.

9. Cookies, Analytics and Website Data

Our website may use cookies, analytics tools or similar technologies to understand site traffic, improve the website, measure campaign performance and improve user experience.

Website data may include browser type, device type, pages visited, approximate location, referral source, date and time of visit, and interactions with forms or buttons. You can usually manage cookies through your browser settings.

10. Overseas Storage or Service Providers

Some technology providers used for website hosting, form handling, email delivery, cloud storage or analytics may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and manage information responsibly.

11. Privacy Questions and Complaints

If you have a privacy question, access request, correction request or complaint, please contact us first so we can review and respond.

We aim to respond within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner for privacy guidance or complaint options.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business structure, website, technology, legal obligations or Australian privacy guidance. The latest version will be published on this website.

Effective date: 30 May 2026